Failed Payments

When your payment is declined, we may assign the right to collect that payment to our trusted payment recovery partner: Serenity AI (The Williams Collection Inc., 565 Fifth Avenue, 8th Floor, New York, NY 10017, USA).

This is an assignment of receivable under which Serenity AI becomes the sole owner of the debt and will contact you directly to arrange payment.

What This Means

• Serenity AI becomes the new creditor for the declined amount
• You will be contacted by Serenity AI to complete your payment
• Paying Serenity AI fully discharges your debt to us

Data Sharing

Your personal information will be shared with Serenity AI and processed in the United States.

Your Privacy Rights

For questions about how we (the merchant) process your information:

Contact our privacy team at: [email protected]

For questions about how Serenity AI processes your information:

• Website: joinserenity.ai
• Email: [email protected]
• Phone: +1 (445) 285-6014

How to Resolve a Declined Payment

If you wish to settle your outstanding balance:

1. Wait to be contacted by Serenity AI
2. Or contact them directly using the details above
3. Make the payment according to their instructions

Once payment is made, your order will be processed and your tickets will be sent to you.