Terms and Conditions of Sale

1. Purpose and Scope

These Terms and Conditions of Sale (the "Terms") govern the sale of tickets by ETICKETSY LLC, whose principal office is located at 9348 Civic Center Dr, Beverly Hills, CA 90210, United States. By using the website eticketsy.com and placing an order, you agree to be bound by these Terms without reservation.

Eticketsy is an independent resale marketplace. ETICKETSY LLC is not affiliated with, endorsed by, or acting on behalf of any venue, artist, team, promoter, or primary ticketing company (such as Ticketmaster or AXS). Tickets offered on eticketsy.com are resold and their prices are set by market demand: they may be higher than the face value printed on the ticket. The total price shown before you pay includes all service and delivery fees.

2. Products and Services

2.1 Tickets Offered

ETICKETSY LLC offers tickets for concerts, sporting events, and shows in the United States and abroad.

2.2 E-ticket Features

Tickets are delivered electronically (e-tickets) and carry a unique QR code. They are available at any time from your customer account on eticketsy.com and can be added to Apple Wallet or Google Wallet.

2.3 Availability and Order Limits

Tickets are offered subject to availability. ETICKETSY LLC reserves the right to limit the number of tickets per order.

3. Ordering

3.1 Order Process

Orders are placed exclusively online at eticketsy.com. You select the tickets you want, enter your contact details, and complete secure payment.

3.2 Order Confirmation

Your order is confirmed once payment has been made and accepted by our payment system.

3.3 Email Confirmation

An order confirmation is sent by email to the address you provided.

4. Prices and Payment

4.1 Prices in U.S. Dollars

Ticket prices are displayed in U.S. dollars (USD). The total price shown before payment includes all service fees, delivery fees, and applicable taxes. No additional mandatory fees are added at checkout.

4.2 Accepted Payment Methods

Payment is made by credit or debit card through our secure payment provider, Stripe.

4.3 Payment Security

ETICKETSY LLC uses industry-standard technologies to secure transactions made on its website.

4.4 Receipt

A receipt is issued and sent by email once your order is confirmed.

5. Ticket Delivery

5.1 Delivery by Email

E-tickets are sent by email to the address you provided.

5.2 Timing

Tickets are delivered by email immediately after your order is confirmed.

5.3 Ticket Format

Tickets are provided in PDF format and include a unique QR code.

6. All Sales Are Final

There is no statutory "cooling-off" or withdrawal right for the online purchase of event tickets in the United States. All sales are final. No refund or exchange is available except (a) when the event is canceled by the organizer, as described in Section 8, or (b) as expressly provided in our Cancellation Policy.

7. Guarantees

7.1 Ticket Authenticity

ETICKETSY LLC guarantees that the tickets it sells are 100% authentic and valid for entry.

7.2 Seats Together

For orders of multiple tickets, seats together are guaranteed.

7.3 Remedies

If you experience any problem with your order, please contact customer service so that we can find a solution.

8. Event Cancellation and Postponement

8.1 Refund upon Cancellation

If the event is canceled by the organizer, your tickets will be refunded in full.

8.2 Validity upon Postponement

If the event is postponed, your tickets remain valid for the new date.

9. Cancellation Insurance

An optional cancellation insurance (Allianz) may be added to your order at checkout for a flat fee shown in U.S. dollars. Its terms, covered events and claim procedure are stated during checkout and in your account. The insurance fee is non-refundable once the policy is issued.

10. Liability

10.1 Limitation of Liability

To the fullest extent permitted by law, ETICKETSY LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from the purchase of tickets, and its total liability shall not exceed the amount you paid for the order concerned.

10.2 Force Majeure

ETICKETSY LLC shall not be liable for any failure to perform its obligations caused by events beyond its reasonable control.

11. Complaints and Customer Service

11.1 How to File a Complaint

Complaints must be sent by email to [email protected].

11.2 Response Time

ETICKETSY LLC undertakes to respond to complaints within 5 business days.

11.3 Contact Details

For any question, customer service can be reached at [email protected]. Phone: [TO BE CONFIRMED BY COUNSEL].

12. Intellectual Property

The website eticketsy.com and its content are protected by intellectual property rights. Any reproduction without prior written authorization is prohibited.

13. Personal Data

For more information about how we process your personal data, please read our Privacy Policy.

14. Governing Law and Disputes

14.1 Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-law rules.

14.2 Amicable Resolution

Before bringing any claim, you agree to first contact us at [email protected] so that we can try to resolve the dispute amicably.

14.3 Jurisdiction

Any dispute that cannot be resolved amicably shall be brought before the competent state or federal courts located in the State of California. Nothing in these Terms limits any non-waivable rights you may have under the consumer protection laws of your state of residence.