Privacy Policy

1. Introduction

ETICKETSY LLC is committed to protecting the privacy and security of your personal information. This Privacy Policy explains what information we collect, how we use it, and the rights you have, including the rights of California residents under the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA).

2. Information We Collect

• Identifiers: first name, last name, email address, phone number.
• Payment information: processed by our payment provider Stripe; not stored by ETICKETSY LLC.
• Internet activity: cookies, IP address.
• Order information: details of the tickets purchased and the events selected.

3. How We Use Your Information

• Processing orders and delivering tickets.
• Managing our customer relationship and after-sales support.
• Sending tickets by email.
• Marketing communications, subject to your prior consent.
• Improving our services and the user experience.
• Complying with our legal and regulatory obligations.

4. Why We Process Your Information

• Performance of the contract: processing necessary to provide the services you ordered.
• Consent: for marketing communications.
• Legitimate business purposes: improving our services and preventing fraud.
• Legal obligations: compliance with applicable laws and regulations.

5. Who We Share Your Information With

• Internal teams of ETICKETSY LLC for order management.
• Service providers: hosting provider (OVH), payment provider (Stripe), email delivery service.
• Event organizers, only where necessary to perform the contract.

We do not sell your personal information for money. If we ever share personal information with advertising partners in a way that qualifies as a "sale" or "sharing" under California law, you may opt out as described in Section 8.

6. How Long We Keep Your Information

We keep your information for as long as necessary for the purposes for which it was collected, in particular:

• Order information: 5 years from the date of the event.
• Browsing data: 13 months for cookies.
• Marketing data: until you withdraw your consent.

7. Where Your Information Is Processed

Your personal information is processed in the United States, in particular by our payment provider Stripe. Please read our Data Transfer page for more details.

8. Your Rights, Including Your California Privacy Rights

• Right to know / access: obtain confirmation that we process your information and a copy of it.
• Right to correct: ask us to correct inaccurate information.
• Right to delete: ask us to delete your information, subject to legal exceptions.
• Right to data portability: receive your information in a structured, portable format.
• Right to opt out of the sale or sharing of personal information: tell us not to sell or share your information.
• Right to limit the use of sensitive personal information.
• Right to non-discrimination: we will not treat you differently for exercising your privacy rights.

To exercise these rights, email us at [email protected]. We will respond within 45 days. You may designate an authorized agent to make a request on your behalf.

9. Cookies

We use different types of cookies:

• Essential cookies: required for the website to function.
• Analytics cookies: to analyze how the website is used and improve our services.
• Marketing cookies: to personalize advertising.

You can manage your cookie preferences through your browser settings.

10. Data Security

We implement technical and organizational measures to protect your information, including HTTPS encryption and strict security protocols.

11. Changes to This Policy

This Privacy Policy may be updated from time to time. We will inform you of any changes through our website or by email.

12. Contact

For any question about the protection of your information, you can contact our privacy team at [email protected].